Frequently Asked Questions
Everything you need to know about shopping with Smile House Official.
How long does shipping take and what are the costs?
We offer standard shipping which typically takes 3-5 business days and express shipping which takes 1-2 business days. Orders over $75 qualify for free standard shipping nationwide.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached. Please use our online portal to start your return process.
How do I know which size to order?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the product description for specific fit notes.
Which payment methods do you accept?
Smile House Official accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my order once it has been shipped?
Yes! Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
Are your materials ethically sourced?
At Smile House, we are committed to sustainability. We partner with certified manufacturers who prioritize ethical labor practices and use high-quality, durable fabrics to ensure your pieces last for seasons to come.